Your ride cancelled? We’ve got you covered: Return Assistance

One of the things we hear again and again from our users is how reliable daily carpooling is.

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Carpooling is reliable — but life happens

Once people have found a routine that works, shared commutes quickly become part of everyday life. Cancellations are rare — but of course, they can still happen.

A car breaks down. Someone gets sick. A child needs to be picked up unexpectedly. Life does not always stick to the plan.

And if you are travelling as a passenger, a last-minute cancellation can be particularly frustrating. You have already made the journey to work with your carpool and suddenly need another way home.

The good news is: in a dense carpooling network, there is often a good chance of finding another suitable ride.

And if there is not, that is exactly why Return Assistance exists.

A backup for the rare occasions when things do not go to plan

In some regions and company programmes, Karos offers Return Assistance.

If your scheduled return carpool is cancelled at short notice under the eligible conditions, a taxi can take you home instead.

The idea is simple: carpooling should feel like a dependable way to commute — not like a risk.

And there is an important reason why we can offer this kind of backup in the first place: it is rarely needed.

Carpools tend to be highly reliable, and in larger networks alternative matches can often be found. Return Assistance is there for the exceptional situations, not as a regular alternative to your shared ride.

That balance is what makes the service possible.

Reliable every day — supported when needed

For us, this is an important part of building trust in daily carpooling.

Most of the time, your planned ride simply happens as expected. If it does not, there may already be another suitable match nearby. And if there is not, you still have a backup.

That is the principle behind Return Assistance:

Carpooling is reliable — and when it is not, we help you get home.

You can find all conditions and details in our Return Assistance FAQ.